Terms & Conditions

Last updated: 14 September 2026

These Terms & Conditions apply to your use of www.bigroon.com (the “Site”) and to purchases made from Bigroon through the Site. The Site is operated by OosterHard Commerce, trading as Bigroon, Torenlaan 5B, 1402 AT Bussum, the Netherlands (“Bigroon”, “we”, “us” or “our”).

Email: info@bigroon.com
Dutch Chamber of Commerce (KvK): 97065749
VAT identification number: NL005246621B84

1. Scope of these Terms

These Terms govern your use of the Site and any consumer purchase you make from us. Product-specific information shown on the product page, the checkout, our Returns & Refunds Policy, Shipping & Delivery Policy and Privacy Policy also form part of the information applicable to your purchase where relevant.

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded or limited. If a mandatory consumer-protection rule in your country gives you greater protection than these Terms, that mandatory rule prevails.

2. Use of the Site

You may use the Site only for lawful purposes. You must not misuse the Site, introduce malicious code, interfere with security or availability, scrape or access the Site in an unauthorised way, infringe intellectual-property or privacy rights, impersonate another person, or use the Site to commit fraud or another unlawful act.

If you are under the age at which you may independently enter into a binding purchase contract where you live, a parent or legal guardian must make or authorise the purchase.

3. Product information and safe use

We aim to describe products, specifications, dimensions, colours, images and intended use accurately. Minor differences in screen display, packaging or production may occur where they do not materially change the product. Any material error will be corrected as soon as reasonably possible.

You are responsible for reading and following the instructions, warnings and intended-use information supplied with a product. Product information on the Site is general information and is not a substitute for professional medical or other qualified advice. Unless expressly stated otherwise, products are not presented as medical devices and are not intended to diagnose, treat, cure or prevent disease.

4. Prices, taxes and promotions

The price payable is the price displayed and confirmed at checkout at the time you place the order, together with any delivery charges or other costs clearly disclosed before you submit the order. Prices include VAT or comparable sales tax where required by the market in which we sell to you.

Promotions, bundles, discount codes and gifts may be subject to additional clearly disclosed conditions and availability. A price or promotion error does not oblige us to supply a product at an obviously incorrect price; if this affects an order, we will contact you and, where necessary, cancel and refund the affected order.

5. Orders and formation of the contract

Product listings on the Site are invitations to place an order. By submitting an order, you make an offer to buy the products in your cart on the terms shown at checkout. An automated order acknowledgement confirms receipt of your order but does not necessarily mean that we have accepted it.

The sales contract is formed when we expressly accept the order or dispatch the goods, whichever occurs first, unless mandatory local law provides otherwise. Before submitting the order you can review and correct the information entered in the checkout.

We may refuse or cancel an order for legitimate reasons, for example if a product is unavailable, payment cannot be authorised, there is a material pricing or product error, we reasonably suspect fraud or misuse, legal restrictions apply, or the delivery address cannot be serviced. If payment has already been taken for an order we do not accept, we will refund it without undue delay.

6. Payment

Available payment methods are shown at checkout. Payments are processed by Shopify and/or the relevant payment provider. You must be authorised to use the payment method supplied. We do not normally receive or store your full payment-card number or security code.

7. Delivery, title and risk

Available delivery options, charges and estimated delivery times are shown on the Site or at checkout. Estimates are not guarantees unless expressly stated as such. We will deliver within the agreed period or, where no period has been agreed, within the period required by applicable consumer law.

Risk of accidental loss or damage generally passes to you when you or a person designated by you (other than the carrier) takes physical possession of the goods, unless applicable law provides otherwise. Our Shipping & Delivery Policy contains additional operational information.

8. Statutory cancellation rights for online purchases

If you are a consumer and a statutory right to cancel a distance contract applies, you may normally cancel an eligible purchase without giving a reason within 14 days after you, or a person designated by you, receives the goods. You must inform us of your decision by a clear statement sent to info@bigroon.com or through an available returns process before the cancellation period expires.

After notifying us, you must return the goods within the period required by applicable law, normally no later than 14 days. Unless we have agreed to bear the return cost, you are responsible for the direct cost of a change-of-mind return where we informed you of that cost before purchase. This does not apply to costs we must bear by law, including where goods are faulty or not as described.

Where required by law, we refund payments received for the cancelled goods, including the cost of the least expensive standard delivery method offered for the original order. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, where the law permits. We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Statutory cancellation rights may not apply to certain categories expressly excluded by law, such as genuinely personalised goods, certain sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed, or other legally exempt goods. Any relevant exception will be applied only where the law permits it.

9. Voluntary returns and money-back guarantees

Where Bigroon offers a voluntary return period or a 60-day money-back guarantee, that commercial promise is additional to your statutory consumer rights and never replaces or restricts them. The conditions of any voluntary guarantee or extended return period are set out in the applicable Returns & Refunds Policy or offer terms.

10. Faulty goods and statutory conformity rights

We remain responsible for the legal rights you have when goods are faulty, not as described, unfit for their ordinary or agreed purpose, or otherwise fail to conform to the sales contract. A voluntary manufacturer’s warranty or Bigroon guarantee does not reduce those rights.

For UK consumers, goods must be of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015. Where the legal conditions are met, this includes the short-term right to reject faulty goods within 30 days, followed by rights that may include repair or replacement and, where applicable, a price reduction or final right to reject.

11. Customer and account information

You must provide information that is accurate and sufficiently complete for us to process your order and contact you. You are responsible for keeping any account credentials confidential and for promptly informing us if you suspect unauthorised use of your account.

12. Reviews, feedback and other submissions

If you voluntarily submit a review, feedback, photograph, suggestion or other content, you confirm that you have the right to provide it and that it does not violate the rights of another person or applicable law. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, translate, adapt and display that content for operating, promoting and improving Bigroon, unless a separate agreement states otherwise.

We may moderate or remove unlawful, misleading, abusive, infringing or otherwise inappropriate content. This clause does not transfer ownership of your content to us.

13. Intellectual property

Unless otherwise stated, the Site and its original text, graphics, branding, layout and other content are owned by or licensed to Bigroon and are protected by applicable intellectual-property laws. You may use the Site for personal, non-commercial shopping purposes. You may not reproduce, resell, exploit or distribute protected Site content without permission except where the law allows it.

14. Third-party services and links

The Site may use or link to services operated by third parties, including Shopify, payment providers, delivery partners and other platforms. Third-party services may be subject to their own terms and privacy notices. We are not responsible for the content or operation of independent third-party websites, except to the extent responsibility cannot lawfully be excluded.

15. Privacy

Our collection and use of personal data is described in our Privacy Policy. The Privacy Policy does not form a waiver of any privacy right that applies to you under mandatory law.

16. Errors, availability and changes to the Site

We may correct typographical errors, inaccurate product information, availability information or technical errors. We may modify, suspend or discontinue Site features or products, but doing so does not remove rights that already arose under an accepted order or mandatory consumer law.

17. Events outside our reasonable control

We are not responsible for delay or failure caused by events outside our reasonable control to the extent permitted by law. This may include serious transport disruption, natural disasters, industrial action, government measures, telecommunications failures or other comparable events. We will take reasonable steps to minimise the impact and will respect any cancellation or refund rights that the law gives you.

18. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. In particular, nothing excludes or limits liability for death or personal injury caused by negligence where such liability cannot be excluded, fraud or fraudulent misrepresentation, deliberate misconduct, or your mandatory statutory consumer rights.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law. We are not responsible for business losses such as loss of profit, revenue, business opportunity or business interruption where you purchased as a consumer for private purposes.

19. Suspension and termination of Site access

We may restrict or terminate access to the Site where reasonably necessary to protect security, prevent fraud or misuse, comply with law or respond to a material breach of these Terms. This does not affect rights and obligations relating to an order already accepted, unless the law allows otherwise.

20. Severability and no waiver

If a provision of these Terms is invalid or unenforceable, it will be adjusted or disregarded only to the minimum extent necessary, and the remaining provisions will continue to apply. A failure or delay in enforcing a right does not waive that right.

21. Changes to these Terms

We may update these Terms for future use of the Site and future purchases, for example because our services or the law change. The version applicable to an order is normally the version made available to you when that order was placed. We will not retroactively remove mandatory rights from an existing contract.

22. Governing law and jurisdiction

These Terms and contracts with Bigroon are governed by Dutch law. If you are a consumer living in another country, this choice of law does not deprive you of mandatory consumer protections that apply in the country of your habitual residence.

Nothing in these Terms prevents a consumer from bringing a claim before a court that has jurisdiction under applicable consumer-protection and private-international-law rules, including any court rights available in the consumer’s country of residence.

23. United Kingdom consumer information

For consumers in the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 apply where relevant. For eligible distance purchases, the statutory cancellation period is generally 14 days from delivery, and after cancellation the consumer generally has a further 14 days to send the goods back. Faulty-goods remedies are separate from the change-of-mind cancellation right.

If you have a complaint, please first contact us at info@bigroon.com so we can try to resolve it. Any alternative dispute-resolution route will be communicated where we are legally required or have agreed to participate in one.

24. Contact details

Questions, notices, complaints and statutory cancellation requests may be sent to:

OosterHard Commerce, trading as Bigroon
Torenlaan 5B
1402 AT Bussum
The Netherlands
Email: info@bigroon.com
Chamber of Commerce (KvK): 97065749
VAT identification number: NL005246621B84