SuperBonsai UK Shipping & Delivery

Last reviewed: 6 August 2026
Market: Great Britain

1. Delivery area

We deliver to addresses in England, Scotland and Wales (Mainland UK only).

We do not currently deliver to the following areas:

• Northern Ireland
• Scotland's Highlands and Islands (including Orkney, Shetland and the Western Isles)
• Channel Islands (Jersey and Guernsey)
• Isle of Man

If your address falls within an excluded area, your order cannot be completed. Please contact us before placing an order if you are unsure whether your postcode is covered.

2. Delivery charges

Standard delivery to Mainland UK is £3.95.

Free delivery applies automatically to all orders of £39.00 or more. The discount is applied at checkout — no code required.

The applicable delivery charge will be shown clearly at checkout before you complete your order.

3. Processing and dispatch

Orders are prepared and dispatched on working days (Monday to Friday, excluding Dutch public holidays). Please allow 2–3 working days for your order to be processed and packed before it is handed to our carrier.

Orders are fulfilled from our location in the Netherlands and shipped to the UK via PostNL International.

You will receive a dispatch confirmation by email once your order has been collected by PostNL.

4. Delivery estimates

After dispatch, standard delivery to Mainland UK via PostNL International typically takes 3–7 working days. Please note that this is an estimate and not a guarantee.

The total estimated time from order to delivery is therefore 5–10 working days (2–3 days processing + 3–7 days transit).

A delivery estimate will also be shown at checkout and included in your order confirmation email.

Unless a specific delivery date has been agreed, goods will be delivered without undue delay and at the latest within 30 days of the order being placed, in accordance with UK consumer law.

5. Tracking

All orders are shipped with tracking via PostNL International. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow your parcel.

You can also track your shipment directly at postnl.nl/tracktrace or via the Royal Mail tracking page, as PostNL hands over to Royal Mail for final delivery within the UK.

6. Address accuracy

Please ensure that your delivery address — including postcode and any flat or apartment number — is complete and correct before placing your order.

If you notice an error after ordering, contact us as soon as possible at info@superbonsai.eu. We will do our best to make changes, but we cannot guarantee amendments once fulfilment has begun.

If a parcel is undeliverable or returned to us due to an incorrect or incomplete address provided by the customer, any costs incurred for redelivery or return shipping will be charged to the customer.

7. VAT, customs and import charges

All prices shown on our website are inclusive of UK VAT at the applicable rate (currently 20%). UK VAT is collected at checkout — no additional tax will be charged upon delivery.

We ship from the Netherlands. For orders valued below £135, no UK customs duty applies. We act as importer of record and handle all customs formalities on your behalf (Delivered Duty Paid — DDP). You will not be asked to pay any import charges or carrier handling fees upon delivery.

In the unlikely event that an order exceeds £135 in value, we will contact you before dispatch to discuss the applicable arrangements.

8. Split shipments and backorders

All items in an order are dispatched together in a single shipment. We do not operate a backorder system — if a product is out of stock, it will be marked as unavailable on our website and cannot be ordered.

9. Delays

Weather, carrier disruption, customs checks and events outside reasonable control can cause delay. We will take reasonable steps to communicate and preserve statutory rights.

10. Lost or damaged parcels

Lost parcels: If your estimated delivery date has passed and tracking shows no movement for more than 5 working days, please contact us at info@superbonsai.eu. We will investigate with PostNL and, where confirmed lost, send a replacement shipment at no additional cost.

Damaged parcels: If your order arrives damaged, please contact us at info@superbonsai.eu as soon as possible. To help us resolve this quickly, please retain the original packaging, shipping label, and the product, and send us clear photographs of the damage. We will arrange a suitable remedy in accordance with your statutory rights.

Please note that bonsai are living plants — minor transit stress such as leaf drop can occur and is not considered damage. If you have concerns about the condition of your tree on arrival, contact us within 48 hours with photographs.

11. Safe places and failed delivery

Our shipments require a signature upon delivery. Parcels will not be left in a safe place or with a neighbour without your explicit consent.

If no one is available to receive the parcel, Royal Mail will leave a notification card with instructions on how to arrange redelivery or collect your parcel from your local post office or collection point. Parcels not collected within the holding period will be returned to us.

If your parcel is returned to us due to a failed delivery, please contact us at info@superbonsai.eu to arrange redelivery. Additional shipping costs may apply.

Please note: bonsai are living plants. Extended holding times at a collection point may affect the health of your tree. We recommend arranging redelivery or collection as soon as possible.

12. Contact

You can send questions regarding the Terms of Service to: info@superbonsai.nlChamber of Commerce number: 97065749

VAT identification number: NL005246621B84